Return and Exchange Policy
- We will gladly accept the complaints within 7 days after delivery of the order for return or exchange.
- The returns will only be accepted if the complaint form has been filled out.
- We do not accept complaints for return or exchange for minor issues such as misprinting because the books we have are pirated.
- We will gladly accept the returns if you have received a wrong order only if you provide us with the video proof which shows the Order ID.
- We will only accept complaints for damaged parcels if you provide us with the video proof which shows the Order ID.
- If the product received is damaged from the inside after you have opened the parcel, we will accept the complaint with proof and start the refund process.
- complaints.
- Delivery charges are not refundable.
- Contact info: [email protected] for further exchange/return queries.
Follow these simple steps to return or exchange your item(s):
- Complete the Complaint Form:
Start by filling out our user-friendly complaint form:
https://forms.gle/dm57idNCGMy5m1m89
If you’re considering a return or exchange, this step is essential. Remember to include the completed form with your return shipment.
- Wait for Confirmation:
The team will contact you regarding your complaint and upon confirming with you, we will complete the return and exchange process within 7-10 days of receiving your complaint.
For refunds, the process will take between 7-10 working days.
- After Confirmation:
Once the complaint has been received and we have confirmed the issue with the customer, we will process the complaint with the desired solution (agreed upon by the customer) within 7-10 working days.
If the solution requires StudentStore.pk to receive the return from the customer, we will process the complaint within 7 days of receiving the return from the customer.
We’re here to assist you every step of the way. If you have any questions or need guidance, feel free to reach out to us at [email protected]. Your satisfaction is our top priority!